Privacy Policy
Last updated: 1 January 2026
Tradiez Pty Ltd (ABN 47 691 271 888) (“Tradiez,” “we,” “us,” or “our“) operates the website tradiezgoldcoast.com.au (the “Site“). We are committed to protecting your privacy and handling your personal information in an open and transparent way.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, place an order, or otherwise interact with our business. It is intended to be consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information you provide to us
- Contact and enquiry forms: name, email address, phone number, and the content of your message.
- Orders and quotes: billing and delivery address, phone number, email, payment details (processed by a third-party payment provider — see Section 4), and order history.
- Trade account applications (if applicable): business name, ABN, trading history, and contact details.
- Newsletter or marketing sign-up: name and email address.
- Phone or in-person enquiries: any information you choose to share with our team.
1.2 Information collected automatically
When you browse the Site, we may automatically collect:
- IP address, browser type, device type, and operating system.
- Pages viewed, time spent on the Site, referring website, and general location (derived from IP address).
- Cookies and similar tracking technologies (see Section 5).
1.3 Information from third parties
We may receive information about you from:
- Delivery and logistics partners (e.g. confirming a delivery has occurred).
- Payment processors (e.g. confirming a payment has been completed).
- Analytics providers (e.g. Google Analytics).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil orders, quotes, and trade account applications.
- Respond to enquiries and provide customer support.
- Arrange delivery of products.
- Send order confirmations, invoices, and delivery updates.
- Send marketing communications, where you have opted in (you can unsubscribe at any time).
- Improve our Site, products, and services.
- Understand how visitors use our Site (via analytics).
- Comply with legal, accounting, and regulatory requirements.
- Protect against fraud, unauthorised transactions, and misuse of the Site.
We do not use your personal information for any purpose incompatible with the above without first notifying you.
3. Legal Basis / Consent
Where required, we rely on your consent (for example, when you subscribe to marketing emails), or on the fact that processing is necessary to perform a contract with you (for example, fulfilling an order) or to comply with a legal obligation.
4. Disclosure of Your Information
We do not sell your personal information. We may share your information with:
- Delivery and courier partners, to fulfil orders.
- Payment processors (e.g. Stripe, PayPal, or similar), to process payments securely. We do not store full credit card details on our own systems.
- IT and website service providers who host, maintain, or support the Site (e.g. hosting provider, WordPress/Elementor infrastructure).
- Analytics and marketing platforms (e.g. Google Analytics, Google Ads, Meta), to help us understand Site usage and run advertising — these providers may set their own cookies (see Section 5).
- Professional advisers (accountants, lawyers) where necessary.
- Law enforcement or regulators, where required by law, or to protect our legal rights.
- A new owner, in the event of a sale, merger, or restructuring of the business — your information may be transferred as part of that transaction, subject to this policy (or an updated version notified to you).
We require third parties to respect the security of your personal information and to treat it in accordance with the law.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences.
- Understand how visitors use the Site (analytics).
- Support advertising and remarketing (if applicable).
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Site (for example, items in a cart may not be remembered).
We may use third-party services such as Google Analytics to help analyse Site traffic. Google’s use of information collected is governed by Google’s own privacy policy.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure website hosting, restricted access to customer data, and use of reputable third-party payment processors who maintain their own security standards (e.g. PCI-DSS compliance for payment handling).
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, tax and accounting record-keeping obligations, typically 5–7 years in Australia).
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or out-of-date information.
- Opt out of marketing communications at any time (via the unsubscribe link in emails, or by contacting us directly).
- Ask questions about how your information is handled.
To exercise any of these rights, please contact us using the details in Section 10.
We will respond to reasonable requests within a reasonable timeframe, generally within 30 days.
8. Children’s Privacy
Our Site and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
9. Links to Other Websites
Our Site may contain links to third-party websites (such as supplier or manufacturer sites — e.g. Intex, Ezycoat, Trademark). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any website you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Tradiez Pty Ltd Address: U1/67/77 Compton Rd, Underwood QLD 4119 Email: admin@tradiez.com.au Phone: [INSERT CORRECT PHONE NUMBER]
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
This Privacy Policy was last reviewed on 1 January 2026.